IELTS letter, topic: a complaint about a rental car (from Ace the IELTS book)

This letter was written on a topic from “Ace the IELTS” book (page 40, reprinted with permission).
You should spend about 20 minutes on this task.
You rented a car from Car Rental Company. The air conditioner has stopped working. You phoned the company a week ago but it still has not been repaired.
Write a letter to the company. In your letter
– introduce yourself
– explain the situation
– say what action you would like the company to take
Write at least 150 words
You do not need to write your address.
Begin your letter as follows: Dear Sir/Madam,

Cheap Movers In Newton (KS)
Wednesday October 17, 2018

Newton City, Kansas cheap moving companies Most people prefer self-relocating when moving to a nearby local area. They tend to hire professional moving companies like Newton city cheap movers only when they are relocating over a long distance. Cross country moves, commercial moving, and interstate moving are not the only forms of moving that require...

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Dear Sir/Madam,
I am writing to complain about the problem with the air conditioning of the car, which I rented on 24 April. My work as a product analyst requires driving minimum 6-8 hours a day on company business. In the hot weather that we have now, driving a car without a functional air conditioner is uncomfortable and very tiring.
The car I rented is a Toyota Camry with registration number VGW910. I rented this car from your Surfers Paradise rental office. I was assured that the car was in working condition but I noticed a fault with the air conditioner on the same day I picked the car up. It only worked for a short period of time before shutting off and couldn’t be turned on later. I phoned your customer service a week ago and was reassured that I will get a replacement car within 24 hours. It is extremely disappointing that I haven’t had any communication from them since that day.
I request an immediate replacement of the car and expect a reply from you as soon as possible. I also believe I deserve an apology and an appropriate compensation for the inconvenience caused to me.
Yours faithfully,
Matthew Hayes
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Thursday November 01, 2018

San Diego, CA (November 1, 2018) – The Boston Red Sox take the 2018 World Series and eight Red Sox artifacts are heading to Cooperstown to enter the Baseball Hall of Fame, including RHP Joe Kelly’s prescription glasses. In addition to his triple-digit pitch velocity, Joe Kelly has become well-known by fans for his glasses. ...

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